We are supposed to

a mony-back guarantee退款保证

You don't say!表示惊讶

sample样品

tips 

1.拨错电话时；不要立刻挂断电话，先道歉，后请求转接

接到对方的电话时；不要立即挂掉，帮助对方获取正确的电话号码

2.说明意图

i just want to talk to you 

3.说清时间 地点 

we are supposed to 

we are scheduled to 

4.及时感谢

 it is vert kind of you 

thanks you

5.客气提要求

i wonder if

could you please 

tips

1. 第一时间让对方了解打电话的目的

    i want to talk to you about 

    i would like to you about 

    i would like to introduce  

2. 是否方便接打电话

   would you have a moment 

注意时差

3.注意语气，礼貌

may i speak to sb  

could i speak to 

4. 介绍业务

 we produce privide supply 

5.展示竞争优势

all our products have 

you need to know that 

6. 表示惊讶 

YOU DO NOT SAT 

7.表示了解意愿，提出想要信息及资料

maybe you could leave your contact information 

why do not you leave your contact information 

tip one 

I think you get the wrong number .what 's number   your want ? 

tip2 说明来意

I just 

500

wrong products

30 of 500

request for technical assistance

we've been having a problem with

is not working protiery

we guess that there is 

seems to lie in...

Unit 1 

Starting a Business Relationship

开展业务关系

Tip 1

第一时间让对方了解打电话的目的

I want to talk to you about our company and our services.

=I'd like to talk to you about our company and services.

=I'd like to introduce.../I'm calling to imtroduce...

Tip 2

事先确认对方是否方便接打电话【跨过商务沟通，注意时差】

Would you have a moment?

Tip 3

注意客气、礼貌

May I speak to Mr.Wilson

=Could I speak to Mr.Wilson, please？

Tip 4

介绍公司的主营业务

We produce facial beauty products...

=We produce/ supply / are specialized in facial beauty products.

Tip 5

展示竞争优势

All our products have a money-back guarantee but we only have had to do that for one customer...

=You need to know that... / You may like to know that...

Tip 6

表示惊讶

You don't say !（地道的表达，表示惊讶，意为是吗） You've sparked my interest. 

=Really ? That sounds attractive.

=Really ? I'm so interested in that.

Tip 7

表达进一步了解的意愿，提出想要的资料和信息

Maybe you could leave your contact information with my secretary and send me some materials about your company and some sanples so ...

=Please leave your contact information ...

=Why don't you leave your contact information...

如何安排行程

making arrangements for the meeting

tip 1: 陈述目的，表明需要确认事项

i'm calling to confirm a few details about your coming visit.

i'd like to confirm the details of your meeting.

i'm calling to chenck with you/go over ...

tip 2: 认同对方提议，希望进一步交流

i was just thinking of calling to confirm.

i was just about to call you to go over this.

tip 3: 沟通会面细节

according to our agreement, you are going to stay in Tokyo for five days

... you are to be/will be...

you are scheduled to ...

tip 4: 表示全部行程，安排观光

according to thr itinerary, you'll be in the office or factory ... we're arranged some sightseeing for you.

according to the arrangement/schedule,...

tip 5: 

thanks for that? but i'm afraid i'm so busy there days that...

thank you for ... but it is unfortunate that...

确定业务拜访

Confirming a Business Meeting 

Tips 1：

tips 2: i just want to talk to you about my visit

i'm calling about my visit to your company

tip 3: 

we're supposed to meet on March 21st at your office.

we're scheduled to ...

the meeting will be held ...

tip 4:

it's very kind of you to remind me

thank you for reminding me about our meeting.

Tip 5: 

i wonder if it would be possible to provide some equipment for my product demonstration.

could you please prepare...

i'd like to konw

tip 6:

i'll check in with you again next week to reconfirm the meeting.

I'll call you again next week to firm things up.

placing an order

i finally managed to catch you

make contact with you

we'd like to place an order for 

we'd like to cofirm our order

how many are you thinkingof ordering

what quantity are we looking for...

a trial order 试订

we will increase the order

when will we receive the goods?

we'd high hope for your products

we've totallly believe 

I'd like to you about

request for other payment terms

some problems

we have a situaiton 

a letter of credit with all internation orders.

accept letters of credit

we prefer letters of credit

i can't accomendate whether

allow me to explain the circumstances we are facing

but as 

initial cooperation and we value your friendship and support 

make an exception in your case

TIP 1:

第一时间让对方了解打电话的目的

I want to talk to you about our company and our services.

I'd like to talk to you about our company and services.

I'd like to introduce ... / I'm calling to introduce ...

 Tip 2:

事先确认对方是否方便接打电话

Would you have a moment? 

跨国商务沟通，注意时差

Tip 3:

注意客气、礼貌

cut it a bit down /cut it a little off the top

offer a lower price

lower the price

request for samples

our request for promotional samples

i'm calling is to request samples of your products.

is there a charge for the samples?

how much

what charge can we pay 

you are an important client

pay the express delivery fees

how about/ you could 

=it may be better if 正式

let me repeat it to make sure

negotiating prices 议价

a bit higher than we expected

over our budget/ out of/ beyond 

reduce the price? /lower the price /

offer a discount

may i know how much your budget is?

i'm afraid we cound't do that/ that won't work

would it be possible for you to offer a discount?

is it possible?

what would you say?

how do you feel about?

how about/what about...

we're eager to come to an agreentment

we look forward to an agreement

we would like to come to a deal

I'm calling to check / go over

I was just thinking of calling to confirm.

I was just about to call you to go over this.

You are going to 

you are scheduled to 

you are to be/u will be

Itinerary/Arrangement/schedule

I think/I'm afraid you got the wrong number

I wonder if it would be possible