what did the speaker mainly talk about?

an international online retailer is planning to improve its services so the marketing department has carried out a survey

练习总结能力：总结一段英语

give oral answers, summarizing

one sentence only

note-taking is allowed while you listen

impressive

online tetailers\

quantity

so much choice

website

millions of products

thousands of sellers

i'll find 

the first is impressed by the quantity of goods available on this site

 i think it's more impressive than many other online tetailer in the world

speaker2 （postive attitude)

i heard that it has its own warehouses in many counteies like germany and australia.actually, there is one up here inL.A., you know. little wontder they can deliver goods

the second speaker is amazed by the deliver goods speed of site.

the second speaker thinks the fast delivery of the site is amazing.

speaker 3:

5:

the fifth speaker  complains that the goods delivered are sometimes different from the description.

一遍五段方答题，速辩速记关键词

心态放松莫紧张，细枝末节防干扰

总体印象很重要，反复听到必核心

一句答题硬要求，内容要点稳准狠

态度观点须鲜明，发音清晰不含糊

有题必答无遗憾，遇有不会莫踌躇

能听懂会总结，速记口述样样技能都靠练

找素材勤联系，职场语境一段一段分开来

能听懂为基本，精听精练一句一句跟着读

会总结是重点，分析辨别概括阅读可帮衬

学速记很重要，借鉴学习仔细揣摩建体系

善表达更关键，经常动嘴一句表意能到位

练心态不可少，能取会舍莫为芝麻丢了瓜

we have three points.first,second,three,要分段读 想一想 不能直接读完 不然会忘掉 one hand on the other hand,however moreover

ty teen

chart --bar/pie chart

在90秒读图时间内，把基本元素看明白后看趋势，因为问题基本上就是问你趋势。

proposal

商务信函：

日期1. may 25, 2017.

2. 25 may, 2017.

称呼1. dear mr./dear mrs/dear ms

2. dear ms. brown/ dear anna brown.

3.dear sir /dear madam/ dear sir or madam

正文1.task1: acknowledging her letter;

2. task2:showing interest in one particular software produt;

3. task3: enquiring about the possibility of a demonstration at your premises.

结尾1.sincerely yours, yours sincerely

签名1. shirley johnson

商务邮件四要素：

缩进式：

每一段缩进相同字符。

全齐头格式 利于查找信息。每段空一行。

to apologize for the mistake.

i am writing to apologize for the mistake about the garments that we sent you in the shipment of march 10th. 

we will immediately investigate your order and the invoice to check whether or not the t-shirts, pants, and shorts are in wrong sizes, colors and materials.  

 if the investigation proves that we did send wrong garments, we will re-send right ones, and compensate for all your loss. we apologize again, and you will find that our servece is reliable as ever.

yours  sincerely,

jan zhao

your earliest reply would be appreciate

with  allow me

禁用表情符号，网络用语，俚语

重心突出

语言正式、礼貌

i hope you can rep soon

your ear   rep   would be   appreciate(被动语态）

allow me ...  please...

because.  

简洁多样 重心突出

灵活过渡词

i broke the glass

the glass was broken by me

撰写信函

summary for the task  

I am writing to apologize for the mistake

we will immeiately investigate your order and the invoice to check whether or not the t-shirts, pants and sorts are in wrong sizes, colors and materials.

if the investigation proves that we did send wrong garmengts we will re-send right ones, and compensate for all your loss. we apologize again, and you will find that our service is reliable as ever.

your sincerely,

jan zhao. 

任务二：数据解说

看图表的能力；增减升降涨和跌，大小多少及高低，比较最高两个级

任务一 发言分析：听五段发言，口头回答与发言内容相关问题--听力的理解，要有总结的能力。边听边记--速记。

基本判断：speaker是怎样的态度eg.speaker1中有很多词表示数量多--possitive 得分点：数量多加积极态度 the first speakers thinks 。。。。很多，and that‘s good         speaker2  时间短/快，amazing   3：lower prices--possitive   4.物体与描述不符，the goods are different from description--negative用complain 

备考策略：职场语境找素材，静听精读，学速记

www.bing.com  keywords:meeting,audio/video,(archive);shorthand

baidu 

阅读 summary 

3minutes to read 

90second to prepare 

60seconds to speak 

10

a bar chat 

15seconds

8 question

读图 横轴纵轴

趋势 波动（peak）

数量的多少

几年的变动趋势（

顶点 谷底数量

产品横向对比

garments--服装，衣着，成衣 n.

shipment--发货，出货量 n.

invoice--发票，货物，发货单 n.

put sth right---纠正

时间为————日月年（25 May, 2017)

Mr./Mrs/Ms____后面落款为 Yours sincerely,

Sir /Madam____后面落款为 Yours faithfully,

Yours respectfully, /Best regards, /Best wishes,

全齐头式———每一段都要空一行！

(1)写作理由

I am writing to ....

数据解说

1、注意第一句的描述

2、注意图表趋势变化

注意事项

发言分析：

1.注意题干的公司背景

2.注意公司的目标

3.注意听表态度的词（例：impressive）

4.一般第一句是重点

注意事项

1.一遍5段方答题，速辩速记关键词

2.心态放松莫紧张，细枝末节防干扰

3.总体印象很重要，反复听到必核心

4.一句答题硬要求，内容要点稳准狠

5.态度观点须鲜明，发音清晰不含糊

6.有题必答无遗憾，遇有不会莫踌躇

备考策略

找素材勤练习，职场语境一段一段分开来

能听懂为基本，精讲精练一句一句跟着读

会总结是重点，分辨辨别概括阅读可帮衬

学速记很重要，借鉴学习仔细揣摩建体系

善表达更关键，经常动嘴一句表意能到位

练心态不可少，能取会舍莫为芝麻丢了瓜

www.bing.com shorthand

口头沟通（20分钟）

1.理解主旨大意，转述数据信息的能力。

2.也既定情况下，以特定身份向指定对象口头概括主旨大意、传递信息、说明情况和说服他人的能力。

任务1：发言分析

要求考生听有关同一话题的5段发言，之后口头回答与发言主旨或细节相关的5个问题。

任务2：数据解说

要求考生先用90秒阅读题目给出的商务图表，随后考生会听8个问题，每个问题间隔15秒，在15秒中考生需要根据数据图里的信息口头回答提问。

任务3：业务介绍

考生阅读1份300词左右的介绍类材料，如公司、机构或产品简介等，准备90秒后在1分钟时间内报告材料内容。

任务4：商务演讲

考生置身于职场商务情景之中，就某一日常工作类话题完成信息传递、情况说明、观点阐释，以及劝说说服等单向交流任务。

书面沟通（70分钟）

1.以特定身份向指定对象阐明和论述个人观点、传递信息和说明情况的能力；

2.分析篇章结构、概括主旨大意、理解关键信息和分析作者观点及论据等能力。

任务1：梳理信息

阅读一篇600词左右的说明性材料，根据材料中的关键信息进行提炼和撰写，补全内容概要。

任务2：研判材料

阅读1篇600词左右的论证性材料，选取正确信息。

任务3：撰写信函

要求考生阅读一封80词左右的邮件，根据题目要求撰写一封70词左右的回信。

任务4：撰写提案

要求考生依照给定话题及要点撰写一份150词左右的商务报告。