书面沟通
1梳理信息:分析篇章结构,分清主旨和支持性观点,提取主要信息并概括和改写的能力。
600词左右的说明性书面材料
对材料中的关键信息进行提炼和改写,补全表格
思路:快速通读全文,了解文章的主旨和结构
开头1、2段提炼主题
最后1段总结段落
2.划分和具体分析文章结构
中间展开段落的主题句和划分主要观点的层次
3、进行题目解答
建议:注意字数要求;改写关键信息;答题顺序与行文一致,不随意调换
任务二:研判材料-思辨能力和逻辑分析能力
区分事实与观点
建议:
具有全局意识,把握文章结构和主要观点
关注句子之间的逻辑联系
3撰写信函:根据给定的商务情境(公司内部沟通/与外部沟通,以特定身份向制定对象传递信息、说明情况的能力)
题目:阅读一封商务函件的部分内容;根据题目要求撰写回信,70词左右
建议:
- 明确来信者身份,推测自己的身份
- 明确背景,提炼核心内容
- 明确目的
答题思路:
i apologize for not being able to attend the staff meeting this morning. The reason for my
要求:内容清楚、准确、充实(补充细节,呼应要点);
信函格式:日期、称呼、信函正文、信未敬称、签名
信函结构:传统格式/全齐头格式
日期 Date(月,日,年)
May 25,2017
称呼 Dear Mr.XX/Dear Ms.XX
正文 合理分段;主题明确;连贯性
信未敬语:Sincerely yours/ Yours respectfully
签名: Signature
电子邮件格式:称呼,信函正文、信尾敬语、签名(邮件地址、邮件标题)
建议:
邮件地址、标题无需书写
语言正式,礼貌
正文简明扼要,呼应来信内容,灵活使用过渡词
4撰写提案:根据情境,以特定身份向指定对象阐明及论述观点的能力。
描述分析提案话题,并对提案内容进行论证;
商务风格,提案的角度和语气符合给定身份;
写作篇幅150-200词,时间30分钟。
答题思路(任务导向型)
目标读者:公司领导?公司部门
任务:为人力资源部门提供建议;
思路:
开头引出提案主题和内容概要
- a brief description of the problem
分析调查结果,得出结论
- survey findings and analysis
解决方法
- recommendation
样题:作为下级就机构
Following the recent decline in the circulation of the magazine and employee morale, our team was asked by the HR manager to conduct an investigation and present suggestions for boosting staff motivation and morale. Theis proposal outlines the findings of the investigation and offers several recommendations.
The employee survey reveals that the most widespread dissatisfaction is with communication, both upward and downward. Employees find it difficult for their opinions to reach the management and feel generally in the dark about our company vision and policies.
Another common complaint has to do with workload. Our staff report considerable work-related stress and frustration over tight deadlines.
Lastly, uncertainty about personal and corporate future is also prevalent. This may have been partly caused by the absence of a well communicated company vision. But the pessimistic outlook results also from insufficent development opportunities and lack of team spirit.
In conclusion, the main issues that have negatively impacted staff morale are poor communication, work-related stress and unclear future development.
Employees should be encouraged to give ideas and suggestions through small-group meetings and company newsletters and rewards should be provided for the best ideas.
It's also recommended that team building activities be organized, such as participating in events like the Color Run or inter-company competition.
建议:
仔细读题目,正确理解提案要求;
描述背景、调查发现,避免照抄原句;
对调查结果加以区别和分析归纳,避免照单罗列;
建议要和调查分析有逻辑承接关系,有针对性;
根据知识储备和经验补充细节。