1.1 Listening is important. (Lucas, 2011)

Over our lives we will listen to many  more speeches than we will deliver.

Listening helps develop critical thinking.

Many Fortune 500 companies provide employees with listening training.

Studies show a direct link  between academic sucess and the ability to listen.

Listening and hearing are two different things.

1.2 Listening and critical thinking

 Four types of listening:

Appreciative 

Empathetic 

Comprehensive 

Critical