tips
1. 第一时间让对方了解打电话的目的
i want to talk to you about
i would like to you about
i would like to introduce
2. 是否方便接打电话
would you have a moment
注意时差
3.注意语气，礼貌
may i speak to sb
could i speak to
4. 介绍业务
we produce privide supply
5.展示竞争优势
all our products have
you need to know that
6. 表示惊讶
YOU DO NOT SAT
7.表示了解意愿，提出想要信息及资料
maybe you could leave your contact information
why do not you leave your contact information
tips
1.拨错电话时；不要立刻挂断电话，先道歉，后请求转接
接到对方的电话时；不要立即挂掉，帮助对方获取正确的电话号码
2.说明意图
i just want to talk to you
3.说清时间 地点
we are supposed to
we are scheduled to
4.及时感谢
it is vert kind of you
thanks you
5.客气提要求
i wonder if
could you please
a mony-back guarantee退款保证
You don't say!表示惊讶
sample样品
request for other payment terms
some problems
we have a situaiton
a letter of credit with all internation orders.
accept letters of credit
we prefer letters of credit
i can't accomendate whether
allow me to explain the circumstances we are facing
but as
initial cooperation and we value your friendship and support
make an exception in your case
starting a business relationship
表明主题：
I'd like to talk to you...
I want to talk to you
I'd like to introduce...
客气，礼貌：
would you have a moment?
could you call me another time?
may i speak to Mr.Willson?
介绍业务：
We produce/provide/supply/are specialized
You need to know that/ you may like to know that
Maybe you could leave... /please leave/why don't you leave
You don't say! =really! 表惊讶
a money-back guarantee 退款保证
confirming a business meeting
I'm afraid you have got the wrong number
we supposed to meet at march 21st
it's very kind of you / thank you to
提要求：
could you please
i'd like to know
i wonder if it would be possilbe
1. 第一时间让对方了解打电话的目的
2. 事先确认对方是否方便接打电话（跨国，注意时差）
3. 客气、礼貌（could、may、would）
4. 介绍公司的主营业务
5. 展现竞争优势（competitive advantage）通常you作主语
6. 地道英语表示惊讶
7. 表达进一步了解的意愿，提出想要的资料和信息
We are supposed to
Tip1
拨错电话时：
不要立刻挂断电话，先道歉，后请求转接；
接到对方拨错的电话时：
不要马上挂掉，帮助对方获取正确号码。
I'm afraid you got the wrong number.
I think you got the wrong number.
Tip2 说明来电意图
I just want to talk to you about my visit.
I'm calling about my visit to your company.
3. 说清时间、地点
We're supposed to meet on March 21st at your office.
We are scheduled to ...
The meeting will be held ...
4. 及时表达感谢
It's very kind of you to remind me.
Thank you for reminding me about our meeting.
5. 提要求要客气
I wonder if it would be possible to provide some equipment for my product demonstration.
Could you please prepare ...
I'd like to know ...
6. 结尾处告知对方会再次联系
I'll check in with you again next week to reconfirm the meeting.
I'll call you again next week to firm things up.
making arrangements for the meeting
目的：
i'm calling to confirm/ i'd like to confirm/
i'm calling to check/go over
表示同意：
i was just thnking of / i was just about to
安排：
according to our agreement, be going to/ will be / you are scheduled
婉拒：
thanks for that, but
itinerary／arrangement／schedule 安排
sighseeing
cancelling a meeting
以道歉为目的：
i'm afraid i have to postpone our meeting
i'm terribly sorry/ i do aplogise
替代方案：
let's try to/ i'd very much like to
may i ask you to postpone the meeting to next month
if you don't mind, perhaps we could...
if you'd like to...
how about
Unit 1
Starting a Business Relationship
开展业务关系
Tip 1
第一时间让对方了解打电话的目的
I want to talk to you about our company and our services.
=I'd like to talk to you about our company and services.
=I'd like to introduce.../I'm calling to imtroduce...
Tip 2
事先确认对方是否方便接打电话【跨过商务沟通，注意时差】
Would you have a moment?
Tip 3
注意客气、礼貌
May I speak to Mr.Wilson
=Could I speak to Mr.Wilson, please？
Tip 4
介绍公司的主营业务
We produce facial beauty products...
=We produce/ supply / are specialized in facial beauty products.
Tip 5
展示竞争优势
All our products have a money-back guarantee but we only have had to do that for one customer...
=You need to know that... / You may like to know that...
Tip 6
表示惊讶
You don't say !（地道的表达，表示惊讶，意为是吗） You've sparked my interest.
=Really ? That sounds attractive.
=Really ? I'm so interested in that.
Tip 7
表达进一步了解的意愿，提出想要的资料和信息
Maybe you could leave your contact information with my secretary and send me some materials about your company and some sanples so ...
=Please leave your contact information ...
=Why don't you leave your contact information...
tip 1 拨错电话的处理方式
(1)拨错电话时，不要立刻挂断电话，先道歉，后请求转接
(2)接到对方拨错的电话时，不要马上挂掉，帮助对方获取正确号码
I'd like to you about
request for technical assistance
we've been having a problem with
is not working protiery
we guess that there is
seems to lie in...
price inquirt询问
意愿
we are interested in placing an order/
we are considering/thinking of/
降价
lower the price/ offer a lower price
讨价还价
if you... 15% discount
对方意见
how does that sound?
what do you think?
how about this discount?
以价说服力
a regular client
placing an order
i finally managed to catch you
make contact with you
we'd like to place an order for
we'd like to cofirm our order
how many are you thinkingof ordering
what quantity are we looking for...
a trial order 试订
we will increase the order
when will we receive the goods?
we'd high hope for your products
we've totallly believe
I think/I'm afraid you got the wrong number
I wonder if it would be possible
I'm calling to check / go over
I was just thinking of calling to confirm.
I was just about to call you to go over this.
You are going to
you are scheduled to
you are to be/u will be
Itinerary/Arrangement/schedule
确定业务拜访
Confirming a Business Meeting
Tips 1：
tips 2: i just want to talk to you about my visit
i'm calling about my visit to your company
tip 3:
we're supposed to meet on March 21st at your office.
we're scheduled to ...
the meeting will be held ...
tip 4:
it's very kind of you to remind me
thank you for reminding me about our meeting.
Tip 5:
i wonder if it would be possible to provide some equipment for my product demonstration.
could you please prepare...
i'd like to konw
tip 6:
i'll check in with you again next week to reconfirm the meeting.
I'll call you again next week to firm things up.
